An exciting opportunity has arisen for an enthusiastic individual to join our dynamic and supportive Rheumatology Team based at the Royal Hallamshire Hospital. The team will provide reception and administrative service to the MSK Outpatients Department. Providing a high-quality service to patients and working as a part of a multi-disciplinary team. This post would be based at the Royal Hallamshire Hospital.
The post holder will be responsible for ensuring that designated clinical services are supported by a well-organised and efficient administrative system, including both reception and clerical functions.
In addition, the individual will be required to provide exemplary reception and clerical assistance to the MSK Administration Team, thereby contributing to the delivery of a comprehensive, high-quality, and responsive service within the department.
To provide a professional front of house service as the first point of contact for all patients and visitors to the MSK Outpatient department; always maintaining confidentiality and ensuring a high level of customer service is experienced by all personnel in line with the organisation's PROUD values.
Provide a comprehensive clerical service to the department, undertaking all relevant work-related tasks including retrieval, preparation of notes for clinics and filing of patient information/data, arranging interpreters, booking/cancelling/rescheduling appointments, ensuring utilisation of all clinics, correspondence, photocopying, emailing and answering telephone calls efficiently and professionally in line with the organisation's PROUD values.
Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.