Customer Service Advisor - Telephone-Based
Location: Bradford / Hybrid
Salary: £24,784.50 per annum
Hours: Full-Time, Monday to Saturday on a rotating shift pattern
We are recruiting on behalf of a well-established organisation for a Customer Service Advisor to join their busy and supportive customer contact team.
This is an excellent opportunity for an individual with strong communication skills who enjoys helping customers and delivering a high standard of service. Offering a hybrid working model, full training, and genuine long-term career prospects, this role would suit someone looking to build a career within customer services.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries over the telephone and ensuring each interaction is managed professionally and efficiently.
You will work closely with colleagues across the business, maintaining accurate records and delivering excellent customer experiences while meeting service standards and response times.
Key Responsibilities
Managing inbound customer calls in a professional and friendly manner
Resolving customer queries and providing accurate information
Updating customer records and account information on internal systems
Escalating complex enquiries where appropriate
Meeting individual and team performance targets
Delivering a consistently high level of customer service
Working collaboratively with colleagues across departments
Skills & Experience Required
Excellent verbal and written communication skills
Confident and professional telephone manner
Strong organisational and time management skills
Good attention to detail and accuracy
Competent IT skills and confidence using multiple systems
Positive, customer-focused approach
Ability to work effectively in a fast-paced environment
Desirable
Previous experience in a customer service or contact centre environment
Experience using CRM systems or customer databases
What's on Offer?
Salary of £24,784.50 per annum
Hybrid working arrangement
Full training and ongoing support
Friendly and supportive team environment
Career development and progression opportunities
Monday to Friday working pattern with limited Saturday requirementsIf you're passionate about providing excellent customer service and are looking for a rewarding opportunity with a reputable employer, we'd love to hear from you. Apply today to be considered.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age