Social Media Customer Expert
Location: RAC Bradley Stoke, England, United Kingdom
Working Hours
Hybrid: 2 days/week at Bristol or Bescot office, 3 days/work from home.
Rotational shift basis.
* Monday to Friday: 8am – 11pm
* Weekends: 9am – 5pm
What You’ll Be Doing
* Respond to customer posts across social media channels with empathy and professionalism.
* Investigate and resolve queries and complaints, keeping customers informed throughout.
* Prioritise tasks across multiple platforms including social media, review sites, and complaints channels.
* Communicate clearly and effectively in writing and verbally across various formats.
* Maintain strong product knowledge and stay informed about competitor offerings.
* Meet performance goals such as quality, response times and complaint resolution standards.
What We’re Looking For
* Experience in customer service or complaint handling, ideally in a regulated environment.
* A genuine interest in or experience with social media platforms.
* Strong communication and listening skills.
* A proactive, resilient, and self‑motivated approach.
* Confidence working independently and as part of a team.
* Solid PC and literacy skills.
* Flexibility and adaptability in a fast‑paced environment.
What We Offer
* Competitive salary and eligibility for our bonus scheme.
* 25 days holiday plus bank holidays.
* RAC Group Personal Pension scheme with up to 6.5% employer contribution.
* Family leave support and flexible working resources.
* 24/7 confidential personal support service for you and your household.
* Car salary sacrifice scheme (including electric vehicles) after 12 months.
* Free RAC Ultimate Complete Breakdown Cover from day one.
* Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more.
* Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’.
Our Commitment to Inclusion
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applications from all backgrounds and experiences and are committed to creating an inclusive, accessible, and collaborative workplace.
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