Overview
The Bay Hotel, Southwold is seeking a friendly and professional Hotel Receptionist to join our team.
The position is part time, various shifts available:
Monday to Thursday: 5pm to 9pm
Friday to Sunday: 2:30pm to 7:30pm
Duties
* Greet guests upon arrival with a warm and welcoming attitude.
* Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
* Handle guest inquiries and complaints with professionalism, providing solutions to enhance their experience.
* Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
* Process reservations via phone, email, or in-person while ensuring accuracy in bookings.
* Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
* Uphold high standards of phone etiquette when answering calls and responding to guest requests.
* Assist with administrative tasks as required, including managing correspondence and maintaining records.
Experience
* Previous experience in a hotel or hospitality environment is highly desirable.
* Strong guest service skills with a focus on creating memorable experiences for visitors.
* Excellent phone etiquette and communication skills are essential for this role.
* A passion for the hospitality industry and a commitment to delivering outstanding service. If you are enthusiastic about providing exceptional guest experiences and thrive in a dynamic environment, we invite you to apply for the position of Hotel Receptionist.
Job Type: Part-time
Pay: £14.00 per hour
Expected hours: 10 – 14 per week
Work Location: In person