Job Title: Scheduling Co-ordinator
Location: Exeter
Pay Rate: £13.58 per hour
Contract Type: Temporary - Ongoing
Hours: Monday to Friday, 8:30am to 4:30pm
About the Role:
We’re currently recruiting for a highly organised and proactive Scheduling Coordinator to join a busy team in Exeter. This role plays a vital part in supporting operational performance by planning and coordinating works across a geographical area, ensuring teams are effectively scheduled and customers are kept informed. It’s an excellent opportunity for someone with strong admin, planning, and coordination skills to step into a key role supporting field operations.
Key Responsibilities:
* Create and manage weekly work schedules for 5 to 10 operational teams.
* Coordinate complex works, identifying potential challenges and engineering requirements using maps and internal systems.
* Use various office systems (CRM, SAP, Insight, WWUGLE, Excel, Outlook, Connections Online) to plan and maintain accurate work records.
* Keep planning sheets updated to help managers monitor performance and lead times.
* Liaise with both customers and internal stakeholders to ensure clear, timely communication, including written correspondence such as planning and Gas Act letters.
* Manage planning for a wide range of work types: new connections, service alterations, disconnections, reinforcements, and ad hoc projects.
* Arrange road notices, permits, and traffic management with Highway Authorities including advanced planning for road closures or temporary lights.
* Handle customer queries and complaints in a professional, friendly manner across multiple communication channels.
* Support and mentor new team members to ensure consistency and compliance with processes.
* Contribute to team and departmental objectives and performance monitoring.
* Collaborate with colleagues across the hub and support wider team functions as needed.
* Promote safe working and team collaboration to support continuous improvement.
What We’re Looking For:
* Strong administrative and coordination experience.
* Excellent communication skills (both written and verbal).
* Proficient with Microsoft Office, particularly Excel and Outlook (essential).
* Experience with systems like SAP, CRM, or mapping software (desirable).
* High attention to detail and the ability to prioritise a busy workload.
* Proactive, team-focused attitude and willingness to learn.
* A customer-first mindset and problem-solving approach.
Additional Information:
* Immediate start available.
* Temporary ongoing role with potential for long-term opportunity.
* Full training provided.
* Supportive and collaborative working environment.
If you’re interested in this opportunity and meet the requirements outlined above, please apply today or contact George on 02920 220776 for more information. #J-18808-Ljbffr