Customer Service / Technical Support – Permanent Role Location: Boston Hours: Monday to Friday, 8:00am – 5:00pm (early finish at 2:30pm on Fridays) We are delighted to be recruiting for a permanent position with a well-established Boston-based company. This is a fantastic opportunity for someone with either: An administration / customer service background, with the willingness to undergo full product training. or An electrical background who is familiar with technical terminology, components and processes, and is looking to take a step into an office or customer service environment. or Someone with previous experience in first line customer support. About the Role You’ll be joining a busy and friendly team, handling a high volume of inbound calls from customers, electricians and companies seeking support with technical issues. This role requires excellent communication skills, strong attention to detail and the ability to work effectively under pressure to meet deadlines. Key Responsibilities Answering and managing customer calls with professionalism and care Providing technical support and guidance (full training provided if required) Maintaining accurate records and ensuring information is logged correctly Working to deadlines and supporting colleagues to achieve team goals What We’re Looking For Strong communication and customer service skills Accuracy and attention to detail Ability to prioritise tasks in a busy environment A positive, proactive and solution-focused approach How to Apply If this role sounds like the right fit for you, please send your CV in MS Word format to Jessie@workforceunlimited.com or call us on 01205 355899 to find out more. Please note: Due to the high volume of applications, it may not always be possible to respond individually. If you have not heard from us within 7 days, please assume your application has been unsuccessful. Workforce Unlimited is a Recruitment Agency acting on behalf of our client. By submitting your CV, you consent to your details being forwarded for consideration and, unless advised otherwise, retained for potential future opportunities.