3 Months Contract with a Local Authority.
Summary
The Revenues & Benefits Quality Assurance Officer plays a crucial role in ensuring the integrity and accuracy of the Benefits and Local Taxation functions within the Council. This position supports the Quality Assurance Manager by conducting property inspections, managing benefit appeals, reviewing benefit assessments, and providing training to Customer Services on policy interpretation, particularly regarding benefit claims. The role demands a thorough understanding of relevant legislation and court cases, as well as strong communication and negotiation skills to handle challenging situations effectively.
Responsibilities
* Assist the Quality Assurance Manager with Quality Assurance of Housing Benefits and Local Taxation.
* Conduct property inspections for Council Tax and Business Rates to maintain an accurate Council tax database.
* Prepare information for and represent the Authority at Tribunals.
* Respond to complaints and attend valuation tribunals.
* Process changes and provide training on Benefits and Local Taxation to customer services team members, including benefit assessors.
* Maintain high standards of conduct and adhere to the Code of Conduct for employees.
* Promote equality of opportunity and ensure a healthy and safe working environment.
* Handle personal and sensitive data in compliance with the Data Protection Act and the Council’s Information Security Policy.
Requirements
Qualifications and Education: Education to GCSE, O Level, or equivalent.
Experience
* Familiarity with a computerised system and updating records in a live environment.
* Experience working with legislative / administrative rules and interpreting them in individual circumstances.
* Experience handling complex data and adapting its presentation for different audiences.
* Experience in a Quality Assurance or equivalent environment is desirable.
Knowledge, Skills, and Abilities
* Strong diplomatic skills to build and maintain relationships with internal and external customers.
* Knowledge of Local Taxation or Housing Benefit is desirable.
* Ability to use initiative to identify and source information.
* Capability to manage work effectively, ensuring professional competence and accuracy.
* Proficiency in Microsoft Office, particularly Excel, to an intermediate standard.
Special Requirements
* Access to a suitable vehicle.
* A Basic DBS disclosure is required for this position.
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