Overview
As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands‑on customer facing role you’ll be competent to manage a high‑volume environment with a positive, can‑do approach; you will be passionate about our offer, champion our homemade products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Responsibilities
* Effectively lead your shift, manage and support your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
* Ensure the team is delivering excellent customer service and brand excellence.
* Ensure that all daily and weekly procedures are carried out and that company standards are maintained at all times.
* Support the training of new colleagues through their induction journey, refresher and any other relevant training.
Qualifications
We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can‑do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experience of leading a team in a fast paced, high volume catering environment would be an advantage although we’d also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.
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