Overview
Location: Wedderburn House / Alloway Centre, Dundee
Salary: £15.09 per hour
Contract: Fixed term 12 weeks
Hours: 37 hours per week
Working Pattern: Fully office based
About the Role
We are seeking a highly organised and proactive Administrator to provide comprehensive secretarial and administrative support within a busy healthcare setting. The post holder will play a key role in ensuring the smooth and efficient running of the department, acting as a first point of contact for staff, patients, relatives and carers.
Responsibilities
* Provide a full range of secretarial and administrative support, including typing, audio typing, filing, photocopying, and composing correspondence
* Use management information systems and email effectively to support departmental operations
* Act as first point of contact, handling telephone and face-to-face enquiries while covering reception, prioritising and directing queries appropriately
* Manage referrals by appointing Consultants or equivalent clinicians and their teams to appropriate clinics
* Reorganise and reschedule clinics and patient appointments, including follow-up paperwork
* Manage Consultant and medical staff diaries to ensure effective time management
* Maintain stationery stock control, including monthly ordering and reporting repairs
* Undertake cash handling duties, authorise taxi use, and issue postage stamps when covering reception
* Extract, collate and summarise data to support the preparation of verbal, written or statistical reports
* Open and prioritise mail for medical staff and Team Leaders to support efficient service delivery
* Maintain health records systems in line with NHS Tayside policies, including use of in-house record tracing systems
* Provide cover across other bases within the service as required due to annual leave or sickness
The role may evolve in line with service needs; any changes will be discussed with the post holder.
Qualifications
* Formal qualification in Secretarial Studies or Business Administration (e.g. RSA 3, SVQ Level 3, NC/HNC)
* Or equivalent knowledge and experience
Experience
* Previous experience using IT packages such as Word, Excel and PowerPoint
* Experience of audio typing and medical terminology, or willingness and ability to learn within an agreed timeframe
Skills and Attributes
* Advanced keyboard skills
* Pleasant, professional and helpful telephone manner
* Strong organisational skills and attention to detail
* Ability to manage multiple tasks and prioritise workload effectively
Why Apply
This is an excellent short-term opportunity to gain valuable experience within a healthcare environment, working as part of a supportive and professional team.
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