Operations Support Assistant - Acocks Green, £26,000 Per Annum
Midway Care - Headquarter (Harmac House)
Acocks Green
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Operations Support Assistant - Acocks Green, £26,000 Per Annum
This isn’t your average admin job — it’s a chance to be at the heart of a fast-paced, impactful care environment.
As our Operations Support Assistant, you’ll be the engine behind our operational and business development functions. From managing vital referral communications and trackers to supporting onboarding, meetings, and data accuracy, you’ll play a key role in keeping everything on track — and improving how we do it.
You’ll work with passionate colleagues across services and departments to help deliver high-quality support to people with complex mental health needs and learning disabilities.
Location: Headquarter (Harmac House), 131 Lincoln Road North, Acocks Green, Birmingham, B27 6RT
Date Posted: 30th April 2025
Closing Date: 6th May 2025
Job Type: Full time
Salary: Based on Experience
About the role
Key Responsibilities
* Monitor and manage referral portals, BD and Ops inboxes
* Maintain accurate trackers, service descriptors, and vacancy lists
* Coordinate internal meetings, rotas, and support documentation
* Assist with onboarding new starters, ID badges, and compliance tasks
* Upload, file, archive and support the upkeep of internal systems
* Communicate with commissioners, social workers, and care teams
* Provide day-to-day support with data entry, scheduling, IT tickets, and minute-taking
* Contribute to cyclical tasks like KPI reporting, H&S checks, and training support
What We’re Looking For
* A confident, detail-focused administrator with strong organisation skills
* Comfortable juggling tasks, meeting deadlines, and working independently
* Excellent communication skills – written and verbal – with a proactive mindset
* Previous admin experience (ideally in care, health, or business operations)
* Tech-savvy: confident using spreadsheets, databases, and cloud-based systems
* Familiarity with social care environments and referral processes is a plus
Why Join Us?
* Be part of a values-led team improving lives across our supported living and residential services
* Varied role with meaningful daily impact and continuous development opportunities
* Flexible working options (hybrid model)
* Supportive culture where ideas and improvements are welcomed
Apply now and be part of something bigger.
What you will need
Required criteria:
* Accurate Data Entry
About Midway Care
At Midway Care Group, we’re committed to delivering compassionate, person-centered care to individuals with learning disabilities, autism, and mental health needs. Our dedicated team works tirelessly to create supportive environments where everyone can thrive, promoting independence and a better quality of life. We believe in a holistic approach, working closely with families and professionals to ensure the best outcomes for those in our care.
Midway Care Group is a specialist provider of care for individuals with learning disabilities, autism, and mental health challenges. Focused on person-centered care, the company creates environments that empower individuals to lead fulfilling and independent lives. With a passionate team and a dedication to continuous improvement, Midway Care Group has established itself as a trusted provider in the community.
Our culture is driven by empathy, respect, and a commitment to personal growth. We foster a collaborative and supportive environment where staff and individuals alike can thrive. Continuous learning, teamwork, and open communication are core to our values, ensuring everyone feels valued and empowered.
We offer a range of benefits, including competitive pay, professional development, flexible working arrangements, and a supportive, inclusive environment. Join us and contribute to a company that truly cares about your well-being and career growth.
Additional Benefits
* Referral bonus
* Long service recognition
* Free or discounted parking
* Annual performance reviews
* Culture of recognition
* On-the-job learning
* Progression opportunities
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Operations Support Assistant - Acocks Green, £26,000 Per Annum
Midway Care
Acocks Green
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