User Researcher
Day Rate: £400-£450 (Inside IR35)
Contract Length: 3 Months
Location: Fully Remote (1 day in Newcastle every 3 weeks)
The Role
We're looking for an experienced User Researcher to join a high-impact digital team delivering user-centred services at scale. This is an exciting opportunity to work on meaningful projects that directly improve public-facing digital services.
You'll play a key role in shaping products and services through evidence-based user insight, ensuring solutions are accessible, inclusive, and aligned with user needs.
Key Responsibilities
Plan, design and conduct user research across the product lifecycle
Use a range of qualitative and quantitative research methods
Work closely with Product Managers, Designers and Developers in agile teams
Turn complex findings into clear, actionable insights
Advocate for user-centred design and accessibility best practices
Contribute to research repositories and insight libraries
Essential Experience
Proven experience working as a User Researcher within GDS environments
Strong understanding of the Government Service Standard
Experience delivering research in agile, multidisciplinary teams
Ability to communicate research findings clearly to a range of stakeholders
Experience planning and running usability testing sessions
What's on Offer
£400-£450 per day (Inside IR35)
3-month initial contract
Fully remote working, with just 1 day onsite in Newcastle every 3 weeks
Opportunity to work on impactful, large-scale digital transformation programmes