IT Service Desk Engineer (SC Cleared)
Leeds (Hybrid)
5 Month Contract
£200-250/day (Inside IR35)
IT Service Desk Engineer needed with active SC Security Clearance. Start ASAP in June/July 2026.
5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds.
A chance to work with a leading global IT transformation business specialising in large-scale Government projects:
* Must have proven IT Application Helpdesk / Service Desk support experience.
* Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues.
* Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments.
* Proven experience in an IT/Application Support helpdesk, providing direct user support.
* Strong fault-finding, trouble-shooting and 1st-time fix experience.
* Updating IT Support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history.
* ITIL experience preferred - ITIL V4 Certification or Training advantageous.
* Active SC Security Clearance is essential for this role.
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