About the Role
We are seeking a highly organised and customer-focused Membership Services Administrator to join our team. This role is responsible for providing excellent support to members, branch representatives, and regional officers while ensuring the efficient administration of membership services and office operations.
The successful candidate will play a key role in maintaining accurate membership records, processing member applications and benefits, coordinating legal service referrals, and delivering a professional and responsive service to members.
Key Responsibilities
Membership Administration
* Process membership applications and maintain accurate member records.
* Administer direct debit applications, amendments, and membership updates.
* Respond to member enquiries by telephone, email, and correspondence.
* Process member benefit claims and verify eligibility requirements.
* Monitor and follow up on outstanding membership subscriptions and arrears.
* Ensure all membership information is handled confidentially and accurately.
Member Support Services
* Provide guidance and assistance to members regarding available services and benefits.
* Coordinate access to legal support services, including employment tribunals, personal injury claims, legal advice sessions, and will-writing services.
* Support the administration of member welfare and support schemes.
Branch and Representative Support
* Assist Branch Secretaries, Shop Stewards, and workplace representatives with administrative enquiries.
* Maintain up-to-date records of branch officers, representatives, and activists.
* Produce reports and maintain databases using Microsoft Office applications.
Administrative Support
* Provide administrative support to Regional Officers, including diary management, meeting coordination, and minute-taking where required.
* Maintain organised filing systems and accurate records in line with organisational procedures.
* Support campaigns, education activities, and organising initiatives as required.
Office Administration
* Answer telephone calls and manage incoming correspondence professionally and efficiently.
* Process banking activities and maintain petty cash records where required.
* Monitor employee absence and holiday records.
* Arrange minor office maintenance and repairs.
* Contribute to the smooth day-to-day operation of the office.
About You
To be successful in this role, you will have:
* Previous experience in an administrative or membership services role.
* Excellent customer service and communication skills.
* Strong organisational skills with excellent attention to detail.
* Experience using Microsoft Office, particularly Word and Excel.
* The ability to manage multiple priorities and work independently.
* A professional and confidential approach to handling sensitive information.
What We Offer
* A rewarding role supporting members and representatives.
* Ongoing training and development opportunities.
* A supportive and collaborative working environment.
* The opportunity to make a positive difference through high-quality member services.
We welcome applications from motivated individuals who are passionate about delivering excellent service and supporting members effectively.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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