IT Senior Team Lead / IT Manager - Full Time
Location: London, hybrid (3 days onsite)
Salary: £60,000-£70,000, DOE
About the Role:
Robert Half are seeking an IT Senior Team Lead / IT Manager to join our fast-growing client.
You will lead a small IT team (2 engineers), providing both day-to-day support and the implementation of IT solutions across a diverse technology environment. You will be comfortable advising stakeholders at every level, translating complex IT terminology, and resolving both operational and customer-facing issues with confidence and clarity.
Key Responsibilities:
1. Lead and mentor a small IT team, fostering high standards and best practice.
2. Deliver technical support for users at all levels; diagnose and resolve hardware and software issues.
3. Set up and install new computers, networks, and software packages.
4. Manage application updates, patches, user profiles, and cybersecurity protocols.
5. Maintain and review IT infrastructure, recommending and implementing new technologies where applicable.
6. Oversee the management of an Apple (Mac) estate (approx. 40 Macs).
7. Coordinate with third-party vendors; understand pricing models and contractual agreements.
8. Provide internal training on cybersecurity, maintain governance and change control processes.
9. Maintain detailed records of issues, assets, and resolutions.
10. Operate effectively under time pressure and adapt to a growing, changing environment.
Technology Stack Includes:
Dell, Apple, Microsoft 365, Microsoft Stack (Tenancy), Windows 11, MacOS, Encryption, Anti-Virus, RDP, Microsoft Dynamics Business Central, CRM, Mobile Phones, LAN & WAN, VPN, NetDocuments, Tame Capture, Carpe Diem, SQL, MS Fabric, Mimecast, Microsoft Sentinel.
About You:
11. At least 6 years' experience in IT support/engineering roles, including at least two external appointments.
12. Significant experience in IT management within a customer-focused, fast-growing business (experience in legal/professional services a plus).
13. Strong M365 administration skills (beyond basic user level) essential.
14. Expertise in iOS administration for small Mac estates; experience with SQL & Microsoft Fabric beneficial.
15. Demonstrated knowledge of cybersecurity, risk management, and GDPR.
16. Effective communicator, able to explain technical concepts clearly to non-technical audiences.
17. Excellent organiser, multitasker, and timekeeper with the ability to remain positive under pressure.
18. Professional IT certifications (e.g., Microsoft) strongly preferred.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.