Company Description Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, 'The Hub' lobby level bar and 'Spice It', a multi-cuisine … Job Description Job Description Department : Food & Beverage Service Designation : Team Leader - F & B Service Reports To : Guest Service Manager Prime Function: · Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department. · Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality. · Ensure to attend to guest complaints, requests or inquiries regarding the services. · Any matter which may affect the interests should be brought to the attention of the Management. · Responsible for INTERREACT Key Responsibilities: People Management · Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. · Achieve guest satisfaction and organizational profitability through effective utilization of all resources. · Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service. · Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions. Financial Management · Identify optimal, cost-effective use of the resources and educate the team on the same. · Assist the R&B Manager to prepare and submit in the required format all information necessary for budgeting accurately. Operational Management · Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar. · Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy. · Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions. · Ensure on a daily basis that all the amenities are properly arranged prior to service. · Ensure to possess working knowledge of wine, cocktail and mixing all beverages. · Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock. · Ensure that Food & Beverage Associates maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation. Hygiene / Personal safety / Environment: · Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations · Respects the instructions and safety guidelines for the equipment (s)he uses · Applies the hotel's security regulations (in case of fire etc) · Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) Key Contacts Liaises with Responsible for (as assigned) Departments like F&B Production, Front Office, Purchase Associate F&B Trainees, Casuals Occupational Health & Safety Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace. Qualifications · Secondary / High school education · Additional certification(s) in Food & Beverage will be an advantage · Good reading, writing and oral proficiency in English language · Ability to speak other languages and basic understanding of local languages will be an advantage · Minimum 2 years of relevant experience in a similar capacity · Working knowledge of MS Excel, Word, & PowerPoint