About The Role
Are you a creative problem solver? Do you excel in a fast-paced environment? RAC has an exciting opportunity for a Query & Reconciliation Manager to join our Service, Maintenance and Repair (SMR) department based at our iconic Bescot office in Walsall.
This is a full-time, permanent position working 40 hours per week, Monday-Friday between 08:00-18:00.
The SMR Query Manager will be accountable for certifying each day’s trading activity, at the end of the day – ensuring all jobs have been completed, correctly classified with the correct inputs, and all is ready for end-of-day executive reporting.
Reporting to the Head of SMR Contact Centre, you'll monitor and own the quality of trading activity data (stored in MS Dynamics); ensuring data is accurate and corrected, where required.
To be the best, we want the best! We're looking for individuals with:
* Proven track record of influencing others and driving change
* A positive and proactive attitude, whilst being a self-starter with drive and desire to make an impact upon the business
* Proven experience of managing teams to deliver performance
* Strong commercial and operational acumen
* Ability to stay focused in a fast-paced environment, with effective prioritization skills
* Excellent attention to detail, working quickly and accurately to tight deadlines
* Tolerance of ambiguity, resilience, and patience to work within a pressured environment
* A good understanding of business performance metrics within Operations and how they are influenced
* Knowledge of MS Dynamics and associated systems would be beneficial
What can we offer in return?
* Up to £30,000 per year with annual pay review every January
* Annual Bonus Scheme based on company performance
* Competitive rewards package
* A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business
What you'll be doing...
* Root cause investigation of data
* Stakeholder communication
* Identifying process and system inefficiencies and improvements leading to fewer daily queries and more accurate trading data
* Ensuring the Contact Centre and Mobile Mechanic teams understand expectations around providing accurate data for work completed
* Holding teams accountable for data entry accuracy, completeness, and timeliness
* Ensuring charges for SMR work align with rates and commercial arrangements; owning fixing areas where discrepancies exist
* Identifying automation opportunities to improve operational efficiency and customer outcomes
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. We believe in rewarding you in return. Along with a competitive salary, you’ll enjoy:
* Eligibility to join our bonus scheme
* Holidays - 25 days & bank holidays
* Option to join RAC’s Group Personal Pension scheme with up to 6.5% matching contributions
* Family leave support including paid time off, flexibility, and resources to balance work and family commitments
* Confidential personal support service, available 24/7 for you and family members aged 16+
* Car salary sacrifice scheme after 12 months, with tax savings including electric vehicle options
* FREE RAC Ultimate Complete Breakdown Service from Day One
* Access to Orange Savings, offering discounts on high street retailers, holidays, tech, and more
When you join us, you will be automatically enrolled in our Colleague Share Scheme, called ‘Owning it together’. This provides a unique opportunity to share in RAC's success and rewards for your outstanding work.
Together we are all #OrangeHeroes. Be a part of our journey!
We’re committed to creating a diverse, inclusive, and accessible culture. We welcome applicants of all backgrounds and experiences.
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