We are actively recruiting for an experienced Area Manager who will be responsible for managing their own area and clients. 3 years + of experience in team supervision, client relations and operations within the cleaning or facilities management industry.
You will be responsible overseeing cleaning operatives across multiple sites, ensuring the consistent delivery of high-quality services that meet client expectations and operational standards. Managing schedules, supervising teams, and maintaining compliance.
The Area Manager plays a critical role in client management by acting as the primary contact for client enquiries and concerns, building and maintaining strong relationships to enhance client satisfaction, addressing service issues proactively, and identifying opportunities for service improvements and additional offerings.
Develop and implement cleaning schedules tailored to client needs.
Allocate staff and resources effectively to meet service goals.
Conduct regular site visits to evaluate service quality and compliance.
Address operational challenges and ensure corrective actions are implemented.
Act as the primary contact for client inquiries and concerns.
Build and maintain strong relationships to enhance client satisfaction.
Remain available outside working hours to handle emergencies and respond to client inquiries promptly.
Supervise and support Area Supervisors and Store Supervisors to foster team efficiency.
Conduct performance reviews and provide training to enhance skills and service delivery.
Monitor operational costs and ensure adherence to budgets.
Ensure all activities comply with health and safety standards and company policies.
Oversee and approve material and consumable requests, ensuring execution is properly controlled (cost).
Promote and oversee sustainability practices by ensuring teams have the necessary resources, training, and motivation to follow environmental guidelines, optimise resource use, and maintain compliance with company sustainability standards.
Prepare and present detailed operational reports to the Chief Operations Officer.
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