Technical Support Specialist
We are software solutions providers developing applications that enhance call and contact centre offerings for the Cisco© BroadSoft© platform. We have been developing and innovating our own UC and call centre apps, undertaking custom development, since 2006.
We develop flagship Unity applications for BroadSoft. These are modular software applications, all able to work collectively with full omnichannel capability.
Our software products are built for SMBs (small to medium businesses), with an ethos that puts genuine human connection and intuitive, feature rich, yet accessible applications at the forefront of our design decisions.
We are incredibly proud to be an international company, with clients all over the world. Our HQ is in London, United Kingdom. Whilst our development office is located in Kerala, India.
We are committed to the growth of both our products and clients, always evolving our knowledge and software to ensure the best out of a call or contact centre.
Responsibilities
* Triage and manage incoming tickets that have been escalated beyond the Tier 1 support teams.
* Manage expectations for customers and adherence to SLAs whilst keeping them informed of progress.
* Contact end-user customers to visualise and understand issues for accurate diagnosis.
Desirable
1. Experience w...