Retail Store Keyholder
Location: Caledonia Park, Gretna, DG16 5GG
Salary: £26,832.00 per annum, + Benefits
Benefits: 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support
Position Overview
In this role, you will play a key part in driving the store's sales and profitability while supporting the day to day running of the business. You will lead by example on the shop floor, providing leadership and guidance to the Retail Sales Assistants while delivering excellent customer service and maintaining high visual and operational standards. You will also be trusted with opening and closing the store, following all company procedures and ensuring the store operates safely and efficiently at all times.
Key Responsibilities
- Demonstrate strong personal sales ability, leading by example to drive conversion and exceed store targets.
- Lead and motivate the team on the shop floor to maximise sales opportunities, deliver excellent customer service, and achieve KPIs.
- Open and close the store in line with company procedures, ensuring all operational and security processes are completed accurately.
- Assist in supervising Retail Sales Assistants to ensure prompt, professional, and efficient customer service.
- Merchandise products to company standards, maintaining a clean, organised, and visually appealing shop floor at all times.
- Process deliveries, stock transfers, and replenishment efficiently, ensuring accurate stock management and product availability.
- Oversee sales and inventory levels, identifying opportunities to improve stock flow and performance.
- Assist with the recruitment, training, and development of new and existing team members.
- Motivate and coach Retail Sales Assistants to enhance service quality and improve product knowledge.
- Handle customer feedback, queries, and complaints professionally and effectively.
- Support loss prevention through security procedures, stock monitoring, and appropriate handling of damaged or faulty merchandise.
- Ensure the store is clean, safe, and compliant with all Health & Safety standards.
- Support the manager with day to day operational duties and overall store performance.
Key Attributes
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Confident in leading shifts independently and making decisions in a fast paced retail environment.
- Strong organisational skills with the ability to prioritise workload effectively.
- Commercial awareness with the ability to analyse sales performance and identify opportunities.
- Passion for the ellesse brand and an understanding of current retail trends.
- Ability to work both independently and collaboratively as part of a team.
