We are a friendly GP surgery operating across two sites in Staines, seeking a reliable and motivated individual to join our reception team.
The ideal candidate will possess excellent communication skills, be computer literate, confident, hardworking, eager to learn, and proactive. Previous experience in a GP practice would be advantageous.
Main duties of the job
Key Responsibilities:
* Scanning documents into Docman
* Managing referrals
* Handling outgoing prescriptions
* Dealing with patient enquiries
* Registering new patients
* Performing other administrative duties as required
The post holder will:
* Have knowledge of IT clinical systems such as EMISWeb, DOCMAN, and Microsoft Office
* Maintain a polite telephone manner
* Be able to work to deadlines
* Work effectively as part of a team
About us
We are a friendly practice with a patient list of approximately 8,400.
Job responsibilities
Job Summary:
The role involves undertaking a wide range of reception duties and providing general support to the multidisciplinary team. Responsibilities include greeting and directing patients, managing appointment systems, booking appointments, processing information, and assisting patients as needed. The post also acts as a central point of contact for patients and liaises with clinical team members and external agencies.
All staff at The Hythe Medical Centre are expected to adhere to the following principles:
Equality, Diversity & Inclusion
We promote a positive environment where all individuals can achieve their full potential, which enhances operational effectiveness and complies with legal standards. Patients and staff are expected to treat others with dignity, respect, and fairness, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy, race, religion, sex, or sexual orientation.
Safety, Health, Environment and Fire (SHEF)
We are committed to supporting staff health and safety, and all personnel must comply with relevant legislation including the Health and Safety at Work Act 1974 and others.
Confidentiality
Maintaining patient confidentiality is paramount. All staff must respect privacy and handle sensitive information responsibly.
Quality & Continuous Improvement
We encourage staff to continually review and improve our processes to enhance patient care and service delivery.
Induction Training
All new staff will complete an induction program managed by the Practice Manager.
Learning and Development
Staff are expected to undertake mandatory and optional training to develop their skills and career prospects.
Service Delivery
Staff must adhere to practice policies and regional directives to ensure consistent service quality.
Security
All personnel are responsible for maintaining the security of the practice environment.
Leave
Staff are entitled to leave, which must be managed by their line managers.
Primary Responsibilities
Core duties include managing the appointment system, handling patient requests, data entry, and supporting clinical staff. Additional tasks may be assigned based on workload and staffing levels.
Secondary Responsibilities
Additional duties may include participating in audits, scanning documents, and supporting pharmacy and administrative functions.
Person Specification
Qualifications
* Experience in a fast-paced role
* Experience in a GP practice
Disclosure and Barring Service Check
This role requires a DBS check in accordance with legal requirements.
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