As Customer Sales Advisor you will be someone who enjoys customer service, working to targets and you will have excellent attention to detail. As a Customer Sales Executive, you will be generating maximum opportunities through processing of customer orders or quotation requests in a timely manner to meet or exceed customer expectations whilst delivering outstanding customer service at all times. This role is full time, office based, in Banbury.
As Customer Sales Advisor, you will be responsible for:
1. Handling inbound calls from customers wishing to place an order over the telephone ensuring the order is placed promptly and accurately
2. Generating sales opportunities by responding to customer quotation requests through telephone and email, within an appropriate timescale
3. Effectively managing workload through email management system
4. Developing a competitive quotation for the customer through using key fact-finding questioning techniques and attentive listening skills to build a rapport that will result in understanding the customer's needs and providing a solution to suit the need
5. Offering complementary or alternative products, promotional items and/or material/quantity options to maximise sales revenue/quote to order conversion whilst protecting our product gross margin
6. Ensuring all quotations submitted are progressed to conclusion within the agreed period and clear concise...