Job Description
CUSTOMER CARE EXECUTIVE
DAGENHAM - HYBRID AFTER PROBATION
UPTO £30,000 + HUGE CAREER GROWTH + GREAT CULTURE
THE OPPORTUNITY:
Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales.
This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.
THE ROLE:
* Manage and resolve customer service tickets via Gorgias (email, chat, and social)
* Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
* Follow up on abandoned carts via email, phone and live chat.
* Provide thoughtful, helpful guidance to convert interest into purchases.
* Maintain deep knowledge of our product range to help customers make informed choices.
* Ensure a warm, friendly and brand-appropriate tone of voice at all times.
* Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
* 2+ years in a customer service, customer care, or retail sales role.
* Ecommerce experience preferred (especially using Shopify and/or Gorgias)
* Comfortable with soft-selling and nurturing customer relationships (no targets)
* A team player with a proactive, can-do attitude.
* Excellent written and verbal communication.
* Interest in fashion is a bonus.
Get Recruited is acting as an Employment Agency in relation to this vacancy.