CoinDesk is the most trusted media, events, indices and data company for the global crypto economy. Since 2013, CoinDesk Media has led the story of the future of money and investing, illuminating the transformation in society and culture that comes with it. Our award-winning team of journalists delivers news and unparalleled insights that bring transparency, comprehension and context. CoinDesk Events gathers the global crypto, blockchain and Web3 communities at annual events such as Consensus, the world’s largest and longest-running crypto festival. CoinDesk Indices offers expertise in digital asset indices, data and research to educate and empower investors. For more information on CoinDesk media and events, please visit http://coindesk.com [coindesk.com] and for breaking headlines, data and indices visit http://coindeskmarkets.com [coindeskmarkets.com] In November 2023, CoinDesk was acquired by the Bullish group, owner of Bullish, a regulated, digital assets exchange. For more information on Bullish, please visit https://bullish.com. CoinDesk operates as an independent subsidiary with an editorial committee to protect journalistic independence. Reports to: Manager, IT Support APAC About the Role We are seeking a highly motivated and experienced IT Support Specialist to join our team. Based in our London, England office, this role is crucial for maintaining the seamless operation of our IT infrastructure. The successful candidate will provide advanced technical support and play a key role in system maintenance and process improvement. This position requires regular travel to our other office locations across Europe to provide on-site support and assist with deployments. Location London, England (with regular travel to European offices) Key Responsibilities Technical Support & System Management Provide efficient and advanced support and troubleshooting for all internal applications and systems. Deliver Level 1-2 technical support to assist the IT Support Team with daily tasks, and work within our Ticketing and Asset Management system. Respond in a timely manner to service issues, requests, and vulnerability remediation. Manage and troubleshoot a diverse and expanding inventory of hardware and operating systems, including macOS, iOS, Windows, Linux, and Android devices. Utilize Mobile Device Management (MDM) systems to manage computers and mobile devices effectively. Manage and troubleshoot video conferencing equipment, printers, and network peripherals. Demonstrate basic networking skills, including TCP/IP and DNS, to troubleshoot network and connectivity issues Operations & Improvement Assist with the deployment of new applications or systems. Evaluate existing systems to streamline operations and provide recommendations for upgrades or enhancements. Develop processes and procedures supporting ITSM solutions. Develop comprehensive documentation to support internal processes and procedures. Develop and maintain reports on the status of all hardware and software. User Management & Customer Service Conduct full onboarding for new employees and consultants, including IT orientation. Manage access controls and user credentials. Conduct offboarding processes, including collecting data for retention purposes. Provide excellent customer service to employees, demonstrating strong interpersonal and communication skills. Show a high level of initiative and self-motivation, along with an ability and desire to learn new skills and responsibilities. Provide on site support five days a week. Required Experience and Qualifications Five or more years of IT work experience in a corporate environment. Proven experience in managing devices, troubleshooting, and working in ticketing systems. Demonstrated ability to work independently without close supervision. Ability to connect and communicate effectively at all levels across an organization. Exceptional ability to articulate a solution clearly and concisely in both verbal and written formats. Willingness and ability to travel regularly across Europe to provide on-site support. Highly Preferred Qualifications Work experience with macOS and MDM is preferred. EQUAL OPPORTUNITY In an effort to attract, retain, develop and promote the most qualified individuals, CoinDesk is committed to treating all applicants and employees in a nondiscriminatory manner with respect to the terms and conditions of employment, without regard to race, color, religion or belief, sex, national or ethnic origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status/service, physical or mental disability, or any other classification protected by applicable law. This mandate governs all aspects of employment, including recruitment, selection, promotion, training, education, social and recreation programs, compensation, discipline, termination and access to benefits. ACCOMMODATION CoinDesk is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application process, please send an e-mail to recruiting@coindesk.com and let us know the nature of your request.