Aveda Account Manager - Boots Milton Keynes - 22.5H
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Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by:
* Reflecting a credible and professional Brand image to all internal and external consumers at all times
* Maximising sales through selling, providing excellent service and retail standards
* Adhering to store, Brand, and Company Procedures and guidelines
* Understanding daily/weekly targets
* Being aware of additional sales avenues such as eventing, Omni, and digital channels
* Monitoring competitor activities and missed opportunities
* Utilising social media to drive the business and enhance the Brand image
* Delivering the Brand Strategy and local marketing & events initiatives
* Ensuring excellent service levels and a customer-centric culture
* Managing refunds and complaints in line with guidelines
* Using digital tools for knowledge updates
* Implementing consumer recruitment and retention strategies
* Developing product knowledge to ensure industry-leading customer experience
* Maintaining high standards in product presentation, housekeeping, displays, messaging, and pricing
* Reviewing retail standards daily and maintaining them
* Managing deliveries, stock movements, and administration within company timeframes
* Ensuring compliance with auditable processes and taking corrective actions
* Fulfilling information requests accurately and timely
* Minimising stock loss by following security policies
* Creating a safe environment adhering to health & safety policies
Commerciality
* Managing replenishment and taking appropriate actions
* Using commercial reports to optimise sales performance
* Planning and delivering visual merchandising layouts
* Addressing stock issues and informing the Area Manager when necessary
* Managing promotions and discounts effectively
* Identifying trends and suggesting improvements
Qualifications
* Experience in a fast-paced retail or consumer-facing environment
* Ability to drive self-development
* Commercial understanding of the industry
* Effective communication, organisation, and prioritisation skills
Additional Information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Sales and Business Development
* Industry: Personal Care Product Manufacturing
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