Welcome to KFC. Home of the real ones.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.
We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.
ABOUT THE ROLE:
At KFC, our restaurants are where the magic
happens - 30,000 people showing up every day to serve food we’re proud of and
experiences that matter. The Operations Communications & Events Manager is
the partner that keeps those teams connected, informed, and fired up. You’ll
lead the charge on how we talk to our people, turning strategy into stories and
plans into purpose.
WHAT YOU'LL SPEND YOUR TIME DOING:
Lead how we
talk to our teams.
You’ll shape and deliver clear, engaging content
that keeps our 30,000+ team members informed, inspired, and ready to serve up
greatness. From weekly updates to urgent comms, you’ll make sure everything we
say is timely, consistent, and true to our brand.
Be the go-to
for cross-functional comms.
You’ll
own the “window” communication process — bringing together teams across
Marketing, Innovation, REX, and Supply Chain (plus our agency partners) to
create high-quality, useful, and on-brand content. You’ll act as a strategic
partner, making sure everything we share helps restaurants deliver on our
goals.
Bring our
big moments to life.
You’ll
manage comms for new product and system launches - adding operational insight
early, overseeing testing, and ensuring every tool and message is clear,
actionable, and ready for the field.
Keep the
system connected.
You’ll
create and deliver key business updates - from monthly comms to all-team
cascades (virtual or in-person). You’ll help leaders land the big messages and
reinforce our priorities with clarity and confidence.
Champion our
people stories.
You’ll
lead our employer brand advocacy programme - shining a light on real team
member stories that show pride, purpose, and the heart of who we are. You’ll
partner with Internal Comms and People teams to activate ambassadors, create
shareable content, and spark engagement across our channels.
Make one of
our biggest celebrations of the year unforgettable.
You’ll
own the planning and delivery of our annual Franchise Celebration Day and
Awards - managing content, timelines, and logistics with agency partners to
create a seamless, high-energy event that celebrates our people and brings our
brand to life.
WHAT WE'D LOVE FROM YOU:
ABOUT YOU
* A natural communicator - strong writer,
confident speaker, and a great storyteller who knows how to make messages land.
* Comfortable presenting and facilitating -
whether it’s a live room full of people or a virtual call, you know how to keep
it engaging.
* Organised and on top of the details - you can
juggle multiple priorities without breaking a sweat.
* Confident using Microsoft 365 tools
(PowerPoint, Teams, Outlook, Word), and bonus points if you’ve worked with
content or design platforms too.
* Great with people - skilled at managing
stakeholders, building relationships, and influencing across all levels of the
business.
* Analytical mindset — you’re curious about
what’s working (and what’s not) and use data to shape smarter communication
strategies.
EXPERIENCE
* You are a seasoned internal or operations comms professional
- ideally in a fast-paced, multi-site, or retail/hospitality environment where
no two days are the same.
* Proven track record managing cross-functional
projects and working with external agency partners to get things done.
* Hands-on experience creating content that connects
with different audiences across multiple channels.
* A solid understanding (or background) in marketing
and brand activation - you get how comms and brand work together to drive
impact.
WHAT’S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because we know the juggle is real.
From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.
You’ll get:
* Hybrid working from our Woking RSC (just 24 mins from London) - Our People & Culture team spends Tuesdays and Wednesdays F2F and this role requires infrequent restaurant visits (1-2 times a month).
* Up to 11% company pension contributions
* Fri-Yay finishes at 1pm every Friday
* 25 days’ holiday (plus bank hols) a
* 5 Live Well Days a year, just for you
* Bonus scheme linked to company & personal performance
* Private healthcare, Digital GP access & mental health coaching
* Enhanced parental leave and flexible return options
* Study support, income protection, life cover & more
* And yes - 25% off the chicken
Because real ones deserve real rewards.
THE ROAD TO BECOMING A REAL ONE...
1. Apply (Go on... do it) – send us your CV and answer a couple of app questions.
2. Intro call with our Talent Team
3. Virtual call with Hiring Manager + Colleague
4. F2F interview & Task at our HQ, Home of The Real Ones in Woking
KFC FOR EVERYONE:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
Ready?
We hope so, if you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.