Job Description Role Title: Glass Estimator Location: Greater London Overview The Glass Estimator plays a key role in delivering accurate and timely quotations for glass and glass-related products, typically within a 24-hour turnaround where possible. The role requires strong industry knowledge, attention to detail, and the ability to work closely with internal departments, management, and customers to produce competitive, profitable estimates. This position also supports continuous improvement within the estimating function and contributes to maintaining high levels of customer service and retention through accurate pricing, responsiveness, and proactive communication. Principal Accountabilities • Process customer enquiries and orders via email, telephone, and in person using Glass Office, ensuring responses are provided within 24 hours where practicable • Review project specifications, architectural drawings, and supporting documentation to produce accurate cost estimates • Prepare detailed and competitive quotations that meet both company margin targets and customer requirements • Communicate with customers to clarify specifications, resolve queries, and explain cost breakdowns where required • Chase outstanding quotations daily and update Glass Office with relevant feedback and status information • Manage back orders on a weekly basis, including investigation of uninvoiced orders and resolution of missing documentation such as collection or delivery notes • Liaise with production teams to ensure accurate order fulfilment and timely delivery schedules • Maintain up-to-date product knowledge and apply an upselling approach where appropriate • Manage a portfolio of key account customers, providing responsive support, including urgent order handling and complaint resolution • Follow up on customer complaints to ensure satisfactory resolution and maintain strong client relationships • Proactively contact customers to check satisfaction levels and identify opportunities for ongoing support or additional pricing requirements • Prioritise urgent quotation requests to ensure fast turnaround times and meet customer expectations • Dedicate regular weekly time to key account follow-ups, including pricing reviews and identifying new project opportunities • Communicate effectively with key account management regarding customer issues, complaints, and escalations • Provide daily support for incoming assistance requests during operational hours (7am–4pm) Knowledge & Experience • Strong communication and interpersonal skills • Highly motivated with a strong focus on accuracy and deadlines • Excellent customer service capability with a solutions-focused approach • Proven experience in estimating within the glass or construction industry • Strong organisational and multitasking abilities • Effective team player with a high level of commitment • Awareness of data protection and confidentiality requirements • Understanding of health and safety principles • Ability to read and interpret architectural drawings and construction documentation