Service Advisor Commercial Vehicles
Location: East Midlands / West Midlands / Cambridgeshire area
Salary: £32,500 per year
Hours: 40 hours per week, Monday Friday + 1 in 4 Saturdays
Were looking for an experienced Service Advisor to join a busy commercial vehicle workshop. This role is ideal for someone who enjoys working directly with customers, managing bookings, and coordinating workshop operations efficiently.
Key Responsibilities:
Handle customer enquiries via phone, email, and at the service counter
Prepare job cards, raise invoices, and manage service bookings
Liaise with technicians and subcontractors to ensure work is completed on time
Keep customers updated on job progress, costs, and authorisations
Complete estimates accurately and ensure workshop workload is efficiently managed
What were looking for:
Previous experience as a service advisor in a commercial vehicle or van environment
Strong organisational and communication skills
Proficiency with DMS systems (e.g., Kerridge) or similar
Ability to manage multiple tasks, work under pressure, and provide excellent customer service
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