Description With over 90 years in luxury hospitality and the very first hotel on Park Lane, join our JW Marriott Grosvenor House family and be a part of a special team who are passionate about delivering large, prestigious events and creating exceptional memories for both guests and associates. Since 1929, The Great Room and The Ball Room has welcomed royalty, presidents, actors and musicians for the most exclusive and lavish events of the London scene. The Great Room is one of Europe's largest and most impressive event spaces with a capacity of 2,000 guests to dine banquet style, the Great Room has always been the jewel in Grosvenor House’s crown. We are currently recruiting for an ambitious and passionate Door Person who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand. POSITION SUMMARY Prepare yourself for your daily shift by ensuring that all information is passed on between the Doormen on duty. Check with the Concierge for any additional information. Ensure best possible two-way communication with fellow associates and managers. Perform any reasonable request as directed by management. Handle any guest problems or complaints in a professional and hospitable manner. Ensure they are resolved and followed through using the LEARN and Service Excellence process. Ensure complaints are tracked using the Guest Response program. Understand the Hotel’s fire and safety procedures. Have flexibility in working hours. Adhere to high standards of personal hygiene and wear the proper uniform at all times. Ensure immaculate appearance of the courtyard and entrances. Have detailed and up to date knowledge of all hotel services and functions at all times. Welcome arriving guests and open the doors for them. Bid guests a fond farewell and open doors for them. Assist with the luggage of arriving and departing guests. On request call taxis either from the rank or from the street. (No prior arrangement with drivers is allowed.) Remain at your position on the Front Doors/ Front Gate at all times. Candidates should demonstrate the below characteristics: Personable and friendly demeanour Professional Ability to work as part of a team Efficient Punctual and reliable Strong communications skills Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.