Salary: £30,000 - 35,000 per year Requirements: Clear experience working with ERP and/or CRM systems in a support, admin or superuser capacity, with a focus on CRM and user experience. Evidence of handling a high volume of tickets or tasks while managing changing priorities. Strong communication skills, both written and verbal, with the ability to support users at different levels of the business, including non-native English speakers. Proven problem-solving skills, curiosity, and a desire to find root causes rather than just quick fixes. Confident using Microsoft Office tools, particularly for tracking, reporting, and creating documentation. Attention to detail, especially when working with data and producing user guides. A resilient, agile mindset, comfortable in a fast-paced environment where plans can change and trusted to manage workloads. Responsibilities: Provide first-line support to global users, resolving day-to-day issues and maintaining data quality through regular audits and cleansing. Manage user access and assist with basic system configurations as new features are rolled out. Create user documentation and deliver training to enhance user experience. Generate reports and gather feedback to drive continuous improvement in CRM/ERP systems. Prioritize and resolve a high volume of support tickets, ranging from simple inquiries to complex admin tasks. Act as a trusted point of contact for various teams, ensuring clear communication and user updates. Import and maintain data, including exhibition leads and prospect lists, to support sales teams with accurate information. Contribute to the stabilization of a new CRM environment and provide feedback on new processes and tools. Spot recurring issues, document fixes, and create user-friendly guides for self-service. Stay organized in a fast-paced environment and make clear decisions about task prioritization, flagging risks as needed. Technologies: CRM ERP Support More: We are seeking a CRM Administrator to join our team in Elland, HX5, where you will work closely with our CRM/ERP Administrators to support users globally. We offer a salary of up to £35,000 plus benefits, including a subsidized on-site gym, flexible working hours, enhanced maternity/paternity pay, and 25 days of holiday plus bank holidays, with an option to buy more. Our small, busy team values collaboration and support, making this a great opportunity for someone looking to grow in a dynamic environment. last updated 11 week of 2026