Job Description
We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.
Responsibilities and essential job functions include but are not limited to the following:
Supervisory Role:
* Oversee the team and ensuring a smooth process.
* Training and induction of all new staff to agreed standards.
* Receive feedback from guests and ensure quick and effective handling of issues.
* Deal with complex enquires and complaints from clients relating to reception functions.
* Manage daily issues that may arise within the team.
* Participate in monthly team meetings.
* Communicate effectively with other team members.
Reception Duties:
* Extends a warm, efficient welcome for customers.
* Check in and check out of guest’s procedures on the Information Technology system installed at the hotel.
* Responds to phone calls and occasionally may take bookings.
* Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
* Rooming of guests and description of room features.
* Create cash register and daily closing.
* Invoice control and credit handling.
* Create cash register and daily closing.
* Answering and fulfilling all wishes and inquiries of the guests.
* Complaint handling.
* Epitomizes the Heartists spirit in his/her interactions with customers
* Assist the Food and Beverage Department when required
Health / Safety of people / Environment:
* Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her
* Knows and follows the procedures in the event of a fire evacuation.
* Knows and applies the sustainable development programmer policy.
* Ensure compliance with service, quality and hygiene standards.
* Applies safety rules in customer reception, particularly for customers with disabilities
Additional Information
Benefits
Discounted hotel stays across the world with Heartist AccorHotels Card.
Free Bonus Breaks Voucher.
Cycle to Work Scheme.
Staff Uniforms Provided.
Free Staff Car Park
Meal provided whilst on duty.
Double time bank holiday pay