Job Description
Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value.
Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.
We’re looking for a Store Manager to join our Cotswolds team.
As Store Manager, you’ll inspire and develop your team to deliver excellence in everything they do. You’ll lead by example, creating an exceptional customer experience and fostering a positive, sales-focused culture that keeps customers coming back. With a strong commercial mindset, you’ll use creativity and business acumen to manage and grow your store. You’ll also take full ownership of your store’s performance, including sales, KPIs, and profitability.
Key Responsibilities
* Delivering an exceptional customer experience and being an ambassador to your team and the brand
* Sales and KPI focused and delivering growth
* Commercial acumen through effective best sellers, floor walks and money mapping
* Achieving EBITDA target and accountable for the profitability of the store through managing costs
* Growing store traffic through local marketing and store events
* People Mgmt.: recruitment / training /development / coaching / succession planning
* Actively building relationships with key contacts across the business
* Stock allocation and control including preventing stock loss
Skills & Experience
* Great coaching and leadership skills
* Ability to remain calm under pressure
* Adept in dealing with people issues
* The ability to impact and influence business decisions
* Experience with Power BI to analyse performance
* Communication: the ability to convey information clearly to internal and external stakeholders.
* Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).
Benefits & perks
* Competitive salary & performance-based incentives
* Generous staff discount on Radley products
* Opportunities for professional development & training
* Enhanced annual leave (incl. holiday buy)
* Sickness Pay
* Life Assurance Cover
* Virtual GP
* Healthcare Cash Plan of up to c.£900 per year
* Employee Assistant Programme
* Wellbeing App (Thrive)
* Company Bonus
* Time in Service Rewards
* Sample Sales
* Special Occasion Gifts
* Cycle to Work Scheme
* Electric Vehicle Scheme
* Season Ticket Loan
* Summer Fridays
At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores.
We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley.
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We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.