Directorate : Housing Regeneration and Operations Section : Parking Services Location : Cromer Road, covering Stoke and Staffordshire areas Grade : Level 5 plus shift allowance Salary : £26,403 - £28,598 Hours : 37 per week Closing date: applications will be sent to the manager weekly, once the roles are filled the advert will be closed This advert is open to both internal and external applicants. Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being active? Do you want to play a key part in keeping our City traffic and people safe? If so, the we have the role for you! Our Civil Enforcement Officers are the eyes and ears of the local community, patrolling across Stoke and Staffordshire, keeping traffic moving and people safe, providing advice to residents, businesses and visitors, whilst enforcing traffic regulation orders fairly, accurately and consistently. You will play a significant role in reducing traffic congestion, and improving air quality through the enforcement of parking restriction. Your day will be spent mostly outside, in all weathers and you will be dealing with members of the public face to face; enjoying customer service is needed and being able to deal with difficult situations Basic computing skills would be an advantage, as you will be using a hand-held device daily You will be required to work 37 hours per week across a 6-week rotating shift pattern covering Monday to Sunday (including Bank Holidays). Shifts vary so flexibility for the role is essential A full driving licence is essential Previous applicants need not apply, however this does not apply to any candidates who are currently at risk of redundancy. Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly. Safeguarding We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS). Equality, Diversity and Inclusion Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.