Homelessness Support Officer
Job description
There are three positions available
About the role:
The Homelessness Support Officer provides assertive, trauma-informed support to individuals facing or experiencing homelessness. Working with complex cases, the role involves intensive casework, multi-agency collaboration, and outreach to stabilize housing situations. The officer helps develop and implement Personal Housing Plans, supports clients into sustainable accommodation, and ensures engagement with services like mental health and substance misuse support to achieve long-term housing
stability.
About you:
- Empathy and resilience
– A strong desire to support vulnerable individuals with complex needs, including those facing mental health challenges or substance misuse, while maintaining emotional strength in difficult situations.
- Assertive communication
– Confidence to engage clients in crisis, challenge disruptive behaviour constructively, and coordinate with multiple agencies.
- Problem-solving mindset
– Ability to assess complex housing situations and develop creative, sustainable solutions.
- Multi-agency collaboration
– Skilled in building relationships with social services, health professionals, and housing providers to deliver joined-up support.
- Adaptability and initiative
– Comfortable working flexibly, including outreach and crisis response, often outside standard hours.
- Commitment to social justice
– Passion for reducing homelessness and promoting fair access to housing and support services.
What you will do:
- Provide intensive, trauma-informed support to individuals who are homeless or at risk, helping them engage with services and stabilize their housing situation.
- Manage a caseload of complex clients, developing and updating Personal Housing Plans tailored to individual needs.
- Work collaboratively with partner agencies such as social services, mental health teams, and substance misuse organizations.
- Conduct outreach and home visits, meeting clients where they are and supporting them in their current environments.
- Secure and sustain accommodation through various housing options, including private rentals, supported housing, and emergency placements. - Promote client independence and resilience, ensuring long-term housing success through ongoing support and engagement.