Job Introduction
* hours per week
* £ per hour
* Monday to Friday 8am-4pm
* Parking onsite & Sodexo Benefits
Role:
We are looking for an Accommodation Clerk to join our team at RAF High Wycombe.
You will be responsible for managing accommodation bookings, allocation of room keys, and coordinating day-to-day catering requests. This role requires excellent organisational skills as well as strong communication and relationship building.
Key Responsibilities:
* Maintain excellent relationships with clients and customers to ensure a high level of service.
* Attend team briefs, huddles, and meetings as required to stay informed and engaged.
* Participate in performance development reviews to discuss job standards and agree on development activities.
* Maintain a clean, tidy, and well-organized work area at all times.
* Uphold high levels of personal hygiene and adhere to uniform and PPE requirements.
* Take care of all resources including equipment, materials, and supplies as directed.
* Report any near misses, accidents, or faulty equipment promptly to management.
* Ensure effective communication with line managers, team members, customers, and client organizations.
* Maintain all areas of responsibility to set service standards and align with applicable service offers.
* Verify entitlement and justification for all accommodation demands and ensure issuance within specified timeframes in line with regulations and management instructions.
* Manage accommodation bookings and allocate room keys efficiently.
* Handle day-to-day catering requests related to accommodation.
* Attend to and maintain accurate records and documentation of military personnel march-ins and march-outs across all accommodations for audit purposes.
Experience Needed:
* Previous experience in accommodation management, hospitality, or a clerical/administrative role is preferred.
* Experience working in a fast-paced environment requiring attention to detail and multitasking.
* Familiarity with booking systems and maintaining accurate records is an advantage.
* Experience in handling customer/client interactions and providing excellent service.
* Previous experience working with military or government personnel is a plus but not essential.
* Proven ability to follow regulations and procedures accurately.
Ready to be part of somethinggreater? Apply today!