Job Title: Customer Operations Order Specialist
Location:
Brockworth, Gloucester
Pay Rate:
£20 per hour (PAYE, Inside IR35)
Contract Duration:
12 Months
Overview
Handling day-to-day queries from internal and external customers, understanding the contractual terms relating to your key customers, and ensuring the business executes against them. You will provide weekly status reports on all customer orders through collaboration with multiple departments to solve complex customer problems.
The role will be the key focal point for incoming purchase order reviews, actioning RFQs, and administering customer orders. You will be given KPI ownership related to department processes and your own customer accounts, with the expectation to work proactively to meet or exceed these targets.
Key Responsibilities
* Customer Order Book Management
* Quoting
* Purchase Order Reviews
* Customer Satisfaction and swift resolution of potential customer problems or late deliveries
* Contract knowledge and ability to execute against contractual terms
* Responsible for Key Performance Indicators - ability to recognize negative trends and initiate remedial actions
* Function as liaison between internal organizations and customers for assigned contracts
* Able to negotiate and advocate on behalf of customers to the business
* Follow existing procedures, challenge where appropriate to introduce continuous improvements to business processes
* Develop strong customer relationships
* Work with the team to deliver/lead continuous improvement projects within the scope of the department's responsibilities
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