• To assist the Estate Operations Manager in leading a team, training, and supporting staff in meeting the Estate Services purpose. • Whilst most allocating of roles is managed centrally you will be responsible for allocating jobs at times, prioritising tasks and making informed decisions. • Recording high volumes of cleaning and gardening demand onto the Green & Clean database. • Being the first point of contact for an entire team of lone-workers and responding in a timely, appropriate, and supportive manner. • Managing annual leave and sickness reporting for your team; including conducting return-to-work interviews and inputting onto computer database. • Providing training and support to the team to meet the purpose of the service. This will include being out on site "in-the-work" with staff members to ensure everything is working efficiently and effectively. • Maintaining, and ordering stock and equipment to ensure your team can fulfil their roles. • Using data from our computer systems to further your local knowledge about our housing estates in order to inform your decisions about where to allocate resources. • Demonstrating, coaching, and ensuring safe methods of work to staff in line with health and safety legislation, service specific rules and risk assessments. • Managing complaints from service users you will need to be able to resolve problems that are beyond the remit or capacity of the team, e.g., working with other departments to address anti-social behaviour issues, or working with specialist contractors to ensure we meet our purpose. • Occasionally when required you may need to carry out cleaning and gardening tasks. This will involve the use of manual and powered equipment.