Fareham, Hampshire | £30,000£35,000 DOE + 10% Bonus
Permanent | Onsite
Trafalgar Talent are proud to be partnering with a multi award-winning cybersecurity company in Fareham as they continue to grow their marketing and communications team. We are now searching for a Brand Communications Executive to support and elevate all customer-facing email communications, campaigns and brand reputation activity.
This role suits someone with strong email marketing experience, great attention to detail, and a passion for creating clear, consistent customer communications.
Key Responsibilities
Email & CRM Communications
* Build and manage branded HTML email templates.
* Oversee all customer email communications, ensuring accuracy, consistency and campaign performance.
* Develop and schedule regular promotional email campaigns.
* Manage sender accounts and ensure all branding is aligned.
* Track performance metrics (open rate, CTR, bounce rate etc.) and provide actionable insights.
* Identify opportunities to improve customer engagement and communication flow.
Brand Reputation & Customer Feedback
1. Monitor review platforms and highlight areas for improvement.
2. Test customer feedback journeys and sugg...