Housing Services at Oxford City Council is undergoing significant transformation and improvement. Following a significant restructure, we are now looking to recruit two really exciting new roles to enhance and further improve our service delivery to residents. The first role - the Housing Strategy and Performance Lead is a brand-new role that will work closely with the Director, leading all aspects of the housing directorate's strategic work. This role will be supported by an additional role - a Regulatory Compliance Officer which will collaborate with colleagues to ensure our compliance with the SHA and new Standards. Regulatory Compliance Officer: This is an exciting opportunity to be part of our new Housing Strategy and Performance Team as a Regulatory Compliance Officer. You will support the development, delivery and implementation of a quality assurance and improvement programme across the Council’s Housing Directorate, to ensure that we deliver core function in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the council is compliant with all statutory and regulatory housing requirements, developing actions plans and remediations where are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on tenants and residents. The Role You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. You communicate effectively with a range of audiences, including tenants, elected members and colleagues of all levels; you will have used this to engage with customers and respond to their feedback. You are committed to the public service ethos and putting residents first; but can balance this with an emotional resilience and commercial awareness, to operate efficiently and secure value for money. For an informal discussion about the post please contact Nerys Parry on NParry@oxford.gov.uk