Job Description
1st Line Support, Help Desk, IT Support Technician
IMMEDIATE START
£13.19ph – 39 hours per week
Bournemouth - on site 5 days per week (NON-NEGOTIABLE)
2 months – with the possibility of extensions or a permanent role for the right candidate
Are you passionate about technology and enjoy helping others? Are you seeking an entry point into IT? Do you thrive in a fast-paced environment with new challenges daily? If yes, this could be the perfect opportunity for you!
The role involves:
* Logging IT incidents and service requests efficiently using a ticket system.
* Managing calls to a high standard, including greeting, proper triage, and explaining next steps.
* Performing remote troubleshooting with diagnostic techniques and ensuring high-quality triage of calls.
* Supporting various technologies such as Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
* Escalating major incidents promptly to IT management, providing detailed incident information and impact assessment.
* Maintaining excellent communication skills and a strong desire to assist others.
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