Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397
Modern Slavery Act
Gender Pay Gap
🌟 We’re Hiring: Bookings Partner
Newcastle-under-Lyme with hybrid working opportunities once fully trained
ÂŁ25,061 per annum plus 9.6% uplift
Permanent, full time
Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5)
Assessment centre: Thursday 12th February
Do you enjoy delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for Bookings Partner to join our team in booking healthcare professionals into shifts with our NHS clients.
Acacium Group are a leading global healthcare delivery partner and we are hiring a Bookings Partner. Part of Acacium Group, Bank Partners are the UK's leading independent expert in managed staff bank solutions to the NHS. Bank Partners supports healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety. We work in partnership with our clients to reduce agency spend, improve governance and elevate their flexible workforce models.
đź’ˇ About the Role
In this role, you will:
* Proactively call healthcare professionals to confirm availability, target suitable candidates for priority shifts and build a pipeline by encouraging candidates to upload future availability.
* Retain healthcare workers by building a continual relationship, gaining buy-in, rapport and trust.
* Liaise with our internal teams to gain insight on priority areas and to provide updates on progress.
* Manage our shared mailbox, responding to queries from clients and healthcare professionals.
This is a role where your customer service skills will really make a difference.
🎯 What You’ll Bring
We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
* Confidence working with Microsoft packages like Word, Excel and Outlook.
* Good written and verbal communication skills.
* Attention to detail and accuracy.
🌍 Why Join Us?
* Your work will directly shape decisions that improve our services.
* You’ll help us maximise value by ensuring data quality.
* You’ll be part of a supportive team where new ideas are welcomed.
* You’ll have opportunities to learn, grow, and develop your skills.
✨Your Benefits
* Pensions scheme, free mortgage broker service & life assurance
* Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
* Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
* Discounts. Shopping, lifestyle & cinema discounts
📚 Experience We’re Looking For
* Customer service experience
* Proven experience dealing with a high volume of calls
* The ability to manage a varied workload
* Administration experience
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
🧩 Inclusion & Accessibility
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
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