An exciting opportunity has arisen for an experienced Sheltered Housing Officer to join a well-established local authority’s Supported Housing team. This role focuses on delivering enhanced housing management services to residents living in sheltered accommodation, helping to promote independence, safety, and a high standard of living. Key Responsibilities: * Act as the main point of contact for residents, visitors, contractors, and partner agencies within the scheme. * Deliver a comprehensive housing management service to support residents in maintaining their tenancy. * Signpost and refer residents to appropriate services and community resources. * Monitor and report tenancy breaches, anti-social behaviour, and support with disputes or complaints. * Ensure the safety and security of the building, including regular inspections, emergency procedures, and health & safety checks. * Oversee communal areas including cleaning standards, laundry facilities, and guest rooms. * Report and follow up on building repairs and maintenance issues in both communal areas and individual flats. * Assist with resident engagement activities including scheme meetings and consultation events. * Maintain accurate records in line with data protection and safeguarding procedures. * Provide cover for other schemes when required and actively contribute to continuous service improvement. Essential Requirements: * Educated to GCSE standard (or equivalent). * Demonstrable experience in customer-focused roles, ideally within housing, care, or support services. * Confident using computer systems and maintaining accurate records. * Strong verbal and written communication skills. * Ability to manage a varied workload, meet deadlines, and work both independently and as part of a team. * Committed to equality, diversity, and inclusive service delivery. * Knowledge of health & safety practices, safeguarding protocols, and emergency procedures. Desirable: * Understanding of enhanced housing management services and issues affecting older people. * Knowledge of community alarms, Telecare, and support services for vulnerable residents. * Ability to deliver presentations and lead resident engagement events. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd