First Line Manager Aylesbury Aylesbury Customer Service Centre Permanent Full Time
Shift Pattern: Sunday to Thursday. Early Shift 5:30am-02:00pm/ Late Shift 1:30pm-10:00pm
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Join us as a First Line Manager and you'll be making the magic happen in our Customer Service and Delivery Centre. You’ll be coaching and motivating your team to make every step of the first-class Delivery Centre, so we keep making amazing happen for our customers. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
Providing regular and consistent performance feedback
Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
Creating a safe working environment, adhering to health and safety policies
People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. Performance related bonus ? Product discounts on the latest tech? A range of wellbeing initiatives
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours too. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.