We’re looking for an experienced senior insurance professional to lead on claims management and support delivery of an effective insurance programme.
What you’ll do
*
Line manage a Claims Handler and oversee ~400 claims per year
*
Drive performance of internal claims handling and manage a third-party claims administrator (PI / claims over £25k)
*
Maintain and improve the claims system and processes, ensuring accurate, timely data
*
Produce regular MI reports, trend analysis, and financial insight to support renewals/tenders
*
Investigate claims, assess liability, negotiate and authorise settlements up to £25k
*
Audit claim files and ensure compliance with legislation/FOI/data disclosure
*
Provide technical insurance advice and support risk management activity
*
Build strong relationships with insurers, brokers, solicitors, adjusters, and partners
*
Deputise for the Insurance Manager and lead policy tendering/management
What you’ll need
*
5 GCSEs incl. English & Maths (or equivalent)
*
CII Certificate (or equivalent experience)
*
Desirable: A Levels or equivalent
*
CII Diploma (or equivalent experience)