3 months contract with a local authority Summary The Housing Officer is tasked with delivering a comprehensive housing management service to council tenants, ensuring high standards of customer service and tenancy sustainment. This role is crucial in managing tenancies, resolving disputes, supporting residents, and collaborating with internal teams and external partners to achieve the Council’s housing objectives and provide a high-quality, customer-focused service. Responsibilities Deliver a full housing management service for general needs tenants. Provide advice and support to tenants and the public via home visits, phone, email, and face-to-face contact. Support new tenants through the onboarding process, including settling-in visits. Manage tenancy-related matters such as transfers, mutual exchanges, succession, and tenancy reviews. Investigate breaches of tenancy conditions and take appropriate enforcement action, including legal proceedings where necessary. Requirements Essential Experience Required Minimum of 2 years’ experience in a customer-focused environment, ideally within housing or a related field. Experience dealing directly with the public, including handling sensitive or complex situations. Essential Qualifications Required Full UK driving licence – essential Working towards or holding a qualification with the Chartered Institute of Housing (CIH) or equivalent – desirable CSCS Card – desirable Additional Information Working hours: 37 hours per week Bi-weekly schedule DBS check required Negotiable Rate: Umbrella - £22.54 - £24.78 9am - 5pm, 4 days working from the office, 1 day remote working Location: Rugby Town Hall Business insurance for cars needed or ability to gain business insurance for driving purposes The role closes soon, apply ASAP.