Job Title: Field Service Engineer
Location: Scotland (Perth-based, with travel across surrounding areas)
Job Type: Permanent
Salary: Dependant on experience
About the Role
We are currently recruiting a motivated and customer-focused Field Service Engineer to join our client in Scotland, based around Perth. This is a permanent, field-based role that involves travelling between customer sites to provide installation, maintenance, and repair services for retail weighing and food preparation equipment. While you will be part of a supportive team, this role involves working independently at customer sites within your designated territory.
Main Duties & Responsibilities
* Provide breakdown support, preventative maintenance, and software upgrades for retail weighing and food preparation equipment at customer sites.
* Carry out installations of weighing and food preparation equipment.
* Maintain accurate service records (paper-based and/or electronic) to support contract profitability and productivity tracking.
* Ensure all associated paperwork and timesheets are completed accurately and in line with company policies and standards.
* Operate company-issued mobile phone and laptop systems in accordance with company procedures.
* Manage and order spare parts stock effectively to achieve a high level of first-time fixes.
* Ensure all stock and spare parts are securely stored, quality-checked, and signed for according to company guidelines.
* Identify and secure new business opportunities and chargeable work within your territory, contributing to the company's financial performance.
* Pass on potential business opportunities to approved dealers.
* Deliver the highest standards of customer satisfaction at all times.
Role Requirements
* Full UK driving licence.
* Comfortable working independently in a field-based role.
* Ability to travel regularly within Scotland.
* Physically capable of lifting and carrying equipment weighing between 3.5kg and 30kg.
* Strong organisational skills and attention to detail.
* Good IT skills and confidence using laptops and mobile systems.
* Excellent communication and customer service skills.
* Experience in servicing or maintaining retail weighing or food preparation equipment would be advantageous, but full training will be provided.
What We Offer
* Company car, for private use - Employee fuel contribution to personal mileage
* Laptop and mobile phone
* Company pension - Company Contribution
* 26 days holiday + bank holiday +1 day's holiday if you are not sick that year
* Chargeable commission payment
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