Responsibilities
* Front‑line customer interactions providing exceptional service and understanding product and service fit to customers’ needs
* Work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives
* Maintain regulatory and non‑regulatory training to ensure compliance and fairness in all transactions
* Take responsibility for risk, call out concerns and act for customers, colleagues and Metro Bank
Working Arrangements & Training
Metro Bank Luton is a Monday‑Saturday store. Full‑time position: 37.5 hours across 5 days. Initial training will split between Gateshead and another Metro Bank location and may require travel; all travel and hotel costs will be reimbursed.
Full‑time colleagues work 8:45 am‑5:15 pm or 9 am‑5:30 pm, five days a week. Saturdays are not mandatory; a day off in the week is provided. Shifts are shared equally and the schedule is known well ahead of time. Training includes live team sessions, guided online study, on‑job training, blended and paced with the manager.
Qualifications
* Ability to build effective customer relationships in a fast‑paced environment
* Maintain meticulous attention to detail even under pressure
* Profound understanding of the risks associated with the role and their implications for you and Metro Bank’s customers
* Proficient computer skills, including Microsoft Office
* Experience in customer service queries and controlled processes; finance or banking experience is not always required
Benefits
* Competitive salary, discretionary annual bonus, generous holiday allowance, pension scheme, healthcare, life assurance, and colleague discounts
* Extensive training to build knowledge and skills
* Internal opportunities for career advancement
* Salary uplift upon completion of training
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