Contact Centre Operator
RJ Lifts Group is a Lift and Escalator maintenance company operating UK wide with a large network of engineers and technicians. We are based in Staffordshire and are looking for an out of hours Contact Centre Operator to work within our Breakdown Support Team on a 4 on 4 off shift basis. 17:00 - 22:00.
This is an excellent opportunity to join this fast-growing well-respected lift services company and would suit someone open to develop there skills in Customer Service, with a positive attitude to develop relationships with our customer base, and delivering a excellent customer journey. Customer Service is Paramount to our Business.
Full training will be given to the successful candidate.
Job Type: Part Time
Hours: 4 on 4 Off Shift pattern. 17:00 - 22:00 (5 hours per shift)
We offer a range of fantastic benefits to our employees:
* Overtime Opportunities
* Annual Events
* Training and Development Opportunities
* We are an EOT, you will be part owner of a great company through a trust….
* Shares of the Company after 12-months service, no other Lift Company offers this
* Profit share, with a potential payment of up to £3,600 tax-free paid* subject to profit and performance. Please note this is amount is not capped and could be higher.
* Leadership succession planning opportunities for those wanting to grow and develop at a fast growing Independent Employee Focused and Driven Company.
The main tasks are:
* Providing a focused and friendly service to all customers when taking calls, emails, and assisting with queries and scheduling works. Being sure to follow GDPR and Protecting Data at all time via all communications.
* Dispatching engineers to client sites, using our internal telematics systems. A good knowledge of the UK and Ireland for locations is beneficial.
* Updating clients with updates, ETA's and daily reports.
* Maintaining secure, efficient and accurate digital filing systems.
* Taking messages where appropriate and ensuring these are recorded accurately and that SLA's met
* Handling a range of enquiries from customers by both telephone and email and recording this accurately and ensuring all details are recorded accurately and correctly.
* Updating our internal systems with diary events to trigger calls and appointments to customers and/or producing documents/correspondence as required as all our customers has a wide range of needs and requirements to for fill.
* Maintaining an acceptable level of Industry and product knowledge by keeping up-to-date with developments across our business and customer network.
The ideal candidate would have the following skills;
* Being able to work in a team
* Patience
* Ability to remain calm under pressure
* Friendly and tactful personality
* Knowledge of the UK, and ultimately an understanding of where Counties, Cities are within the United Kingdom
* Good timekeeping
* Open minded attitude
* Being able to handle difficult situations
* A commitment to providing good customer service
* Excellent telephone manner
* Strong written and oral communication skills
* Attention to detail
* Professional and responsible
* Focused and self motivated
* Patient and tactful
* Enthusiastic team player
* Keen to learn and progress
* Strong IT skills
* The ability to quickly and accurately enter information, produce documentation, and supply information
* Good numeric skills and capable of multi-tasking
* Looking to progress and build a career within a successful expanding organisation
* Minimum of 4 GCSE's at Grade C and above, to include English and Maths
Please apply with your CV.
Job Types: Part-time, Permanent
Pay: £10.00-£12.21 per hour
Education:
* GCSE or equivalent (required)
Experience:
* customer service: 1 year (required)
Work Location: In person