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Insurance Practitioner Apprentice
, Apply From: 22/07/2025
Learning Provider
Delivered by SKILLS EDGE TRAINING LTD
Employer
ONE CALL INSURANCE SERVICES LIMITED
Vacancy Description
We have a wide range of departments in which you could be selected for, as mentioned you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.
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Duties include:
* Handling telephone enquiries within the call centre
* Administering customers' files correctly, whilst building genuine rapport
* General administration regarding calls and policies
* Ensure all activities undertaken are done as per the guidelines of the FCA
* Achieve and maintain your targets & SPI’s (audit averages, reviews, complaints caused, CPD logs and errors) Must not fail 3 days running
* Ensuring correct actions are put on consumers' file depending on the type of policy to stop repeat calls
* Offer mid-term adjustment quotes to consumers and process these issuing cover when instructed, additionally ensuring that the account as a result of the mid-term adjustment is posted correctly
* Always detailing in notes what course of action you have taken on each file so colleagues can understand what consumers have been advised
* Cross-sell legal, breakdown, excess reducer, Total loss top-up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted, and the relevant notes added
Our company has strong values in which our staff are continually improving and delivering with passion through effective teamwork.
We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.
Key Details
Vacancy Title
Insurance Practitioner Apprentice
Employer Description
One Call Insurance was founded in 1995 by John Radford. From our offices in Doncaster, we expanded to other areas of South Yorkshire, offering home and car insurance quotes to people in the area. We now offer the whole of the UK great car insurance quotes, as well as offering home insurance, van insurance, commercial insurance, temporary insurance, learner driver insurance and travel insurance. We also love to support local charities. In the last few years we have supported Doncaster-based charities such as Firefly, Bluebell Wood and Eve Merton Dreams Trust.
Vacancy Location
Saturn Building First Point Balby Carr Bank Doncaster DN4 5JQ
Wage Frequency
Custom
Number of Vacancies
5
Vacancy Reference Number
1000322533
Key Dates
Apply From
22/07/2025
Closing Date For Applications
2025-07-27 23:59:59
Interview Begin From
Possible Start Date
2025-08-04 00:00:00
Training
Training to be Provided
Insurance Practitioner Level 3 Apprenticeship Standard:
* Your training will be completed online from your employers working address
* Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
* Resit costs for CII exams and End-Point-Assessment will be covered by the employer
* Fortnightly workshops for each CII exam
* All workshops recorded and available on demand
* Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
* Exam tips, tricks, and strategies
* Regular tutorials and assessments with sector experts
Learning Provider
SKILLS EDGE TRAINING LTD
Skills Required
Communication skillsIT skillsAttention to detailCustomer care skillsProblem solving skillsAdministrative skillsTeam workingInitiative
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