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Job Details
Job Title: Infrastructure Solutions Architect 2 (Onsite)
Location: South Chesterfield, VA
Duration: 12 Months
Job Description
The Infrastructure Solutions Architect 2 is responsible for effective provisioning, installation/configuration, operation, and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Commonwealth policies, standards, and guidelines.
Responsibilities
* Systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
* Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
* Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
* Perform regular security monitoring to identify any possible intrusions and conduct daily backup operations; regular file archival and purge as necessary.
* Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies.
* Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
* Apply OS patches and upgrades on a regular basis, upgrade administrative tools and utilities, configure / add new services as necessary.
* Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures.
* Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
* Respond to Tier 1 & 2 support requests.
* Provide exceptional customer service.
* Communicate effectively with teammates and customers of varying levels of technical expertise.
* Respond to all break/fix requests associated with end user resources.
* Configure and deploy new/replacement desktop/laptop computer equipment and peripherals.
* Maintain up-to-date project and architecture documentation.
* Maintain up-to-date inventory and maintenance records.
* Monitor system resources for server/service anomalies.
* Resolve connection issues between users and resources.
* Maintain detailed change history of changes.
* Support team efforts to improve cybersecurity controls and defenses.
* Support team efforts for threat hunting and mitigation.
* Manage time and resource constraints.
Skills
* Help Desk Support – 5 years required
* Customer Service – 5 years required
* Desktop/Laptop/Server – 5 years required
* Hardware – 5 years required
* General Applications – 5 years required
* Hands‑On Networking – 3 years required
* Virtualization – 3 years required
* Backup and Recovery – 3 years required
* Microsoft Office – 3 years required
* Cybersecurity – 2 years desired
* Database – 2 years nice to have
* Audio/Video Support – 2 years nice to have
Energy Jobline wishes you the very best of luck in your next career move.
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