At the heart and soul of London since 1895, West Ham United is a dynamic, fan-focused football club constantly moving forward while honouring its past. Our home at the London Stadium has a capacity of 62,500, making it one of the biggest club stadia in the country. Our tickets are the lowest priced for London-based clubs in the Premier League, reflecting our objective to create Affordable Family Football.
In 2018, our Women’s team gained professional status for the first time, jumped two divisions, and competed in the Women’s Super League (WSL), England’s premier division of women’s football. After finishing 7th, the team reached the FA Cup final, eventually beaten by Manchester City. In April 2019, we opened a brand-new Academy facility at Chadwell Heath to develop local talent. The club has continued to grow its staff and capabilities, including a Disability Confident Leader status awarded in 2019 and again in 2023.
The Club employs a growing workforce of approximately 300 core staff and 500 Foundation and events staff and is a truly unique place to work. We welcome talented individuals who will thrive in our ambitious organisation.
Why Join Us?
Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
Position: IT Service Desk Analyst
Location: West Ham United Football Club (with travel to other sites)
Hours: Full-Time | Contract: Permanent
Salary: £26,000 per annum
Checks Required: Enhanced DBS with Children’s Barred List
Join the team behind the team. This is your chance to be part of something bigger — combining elite sport and cutting-edge technology. West Ham United FC is expanding its IT team and we’re on the lookout for a dedicated IT Service Desk Analyst to join us on our journey.
From Rush Green to the London Stadium and beyond, you’ll be at the frontline of our IT support operation — helping staff, press, and guests across the club stay connected and supported.
Responsibilities
* Be the first point of contact for all IT-related incidents and service requests
* Support users both face-to-face and remotely across multiple club sites
* Log, track, and escalate issues using our ITSM platform
* Configure and troubleshoot devices running macOS, iOS, and Windows 11
* Set up laptops, mobile devices, and VOIP phones
* Deliver exceptional service to teams across football, commercial, and operations
What We're Looking For
* A tech-savvy, customer-focused individual with a proactive mindset
* Strong problem-solving skills and a logical approach to troubleshooting
* Excellent written and verbal communication
* Ability to work independently and as part of a team
* Flexibility to work weekends at short notice
Your Technical Toolkit
* ManageEngine, Pulseway
* SCCM laptop builds
* Office 365 and Microsoft Server (2012+)
* Confident with macOS, iOS, and Windows 11
Requirements
* GCSEs (A–C or equivalent) in English and Maths
* Previous experience in a customer service or IT support role preferred
Benefits on offer (may vary based on contract type and location)
* 25 days annual leave plus your birthday off
* Pension and life insurance
* Healthcare cash scheme
* Travel season ticket loan
* Cycle to work scheme
* Priority access to apply for match tickets
* Discounted season tickets
* Staff discounts in the club store, café and our official partners products and services
* Discounted gym membership and onsite fitness room facilities
* Family friendly leave policies
* Company Social events
EDI Statement
* The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
* Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
Safeguarding
* The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Essential background checks may include screening of social media. The type of DBS check required will depend on responsibilities.
* The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures within 24 hours or as directed by the Safeguarding Team.
Applications
To apply, please submit your application via our careers portal: https://www.careers.whufc.com
Deadline: 5pm Wednesday 15th October 2025
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
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